Covid 19 Procedure Your safety and wellbeing is our primary concern. We want you to be well informed about the procedures we have put in place to make sure that your PHYSIO 206 experience is as safe and as comfortable as possible until advised further.
Following a rigorous risk assessment process and in line with the guidelines provided by our professional body (Chartered Society of Physiotherapy), the Government and Public Health England we have put in place a number of measures that allow us to reduce the risk of corona virus transmission as far as is reasonably possible. We ask that you adhere to the following protocol when attending for face to face consultations for your own health and safety and that of others. The following protocol is in place:
Before your appointment
A telephone conversation will be undertaken to decide whether a face to face consultation is appropriate. If deemed inappropriate an online consultation will be advised.
A COVID 19 consent form will be emailed to you ahead of your initial consultation. This must be signed and returned before the appointment. Failure to provide this will result in your appointment being cancelled and you will be obliged to pay the full cost of the session. Please note a consent form will also need to be signed by a chaperone attending an appointment.
Prior to your appointment you will be sent key information via email outlining the processes in place.
On the day of your appointment
Before you attend the clinic please ensure you have used the toilet and are well hydrated. We are trying to limit the use of the W/C facilities unless urgent. Please bring your own water bottle with you - no drinking water is available onsite.
You should arrive at the clinic on your own, unless accompanied by a chaperone as agreed before the appointment. Please note no babies/children are allowed to accompany adults, due to infection control.
Arriving at the clinic
We kindly ask that you arrive no earlier than five minutes before your appointment. There is no waiting area available and we are keen to ensure there is adequate time for the room to be cleaned and ventilated in between clients.
Please knock on the clinic door on arrival and wait patiently to be allowed in.
Once entering the clinic you must sanitise your hands. Hand sanitiser will be provided and clearly stationed at the entrance.
Please adhere to 1m social distancing guidelines where appropriate.
All clients/chaperones must provide their own face mask and this must be worn at all times during the session. If you fail to arrive with a face mask one will be provided at a cost of £2 and this will be added to the consultation fee.
Your physiotherapist will be wearing full PPE (facemask, apron and gloves)
A 15-30 minute gap has been allocated between appointments to ensure adequate cleaning of the room and all fabric surfaces have been removed.
Leaving the clinic
At the end of the session we will book your next appointment as indicated.
All payments are contactless or via a BACS transfer. No cash or cheque payments will be accepted.
You will leave the clinic through the same entrance you arrived.
We ask you to take your own PPE with you and dispose of it outside the clinic as per government/public health guidelines.